Key Performance Indicators- Bringing Accountability
IWT based optimal logistics chain must provide a clear value proposition for its customers - IWT should be efficient, reliable and consistent.
Efficient control, management and planning requires information on the extent to which objectives are reached.
This can be done by monitoring key indicators which measure internal and external performance.
By comparing key performance indicators (KPIs) and benchmarking them against past performance and/or alternate routings, it becomes possible to gain insight on operations and potentially improve efficiency
Select Operational KPIs- to be tracked during Pilot
Sample KPI Reporting template- to be finalised later